Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at neverforeverworldwide@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at neverforeverworldwide@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at neverforeverworldwide@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at neverforeverworldwide@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at neverforeverworldwide@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at neverforeverworldwide@gmail.com.
At NEVER FOREVER, ALL SALES ARE FINAL.
Due to the limited, exclusive, and small-batch nature of our products, we do not accept returns, refunds, exchanges, replacements, or cancellations — except where required by applicable law.
Please review this policy carefully before placing an order.
EU/EEA CUSTOMERS — STATUTORY RIGHT OF WITHDRAWAL If you are located in the EU or EEA, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email address] within 14 days of delivery. Returned items must be unused, unworn, and in original condition with tags attached. Return shipping costs are your responsibility. Refunds will be processed within 14 days of receiving the returned item.
This statutory right does not apply to custom-made, personalized, or sealed items that have been opened.
ALL OTHER CUSTOMERS — NO EXCEPTIONS
- No returns
- No refunds
- No exchanges
- No replacements
- No order cancellations
Once an order is placed, it cannot be changed, canceled, returned, refunded, or exchanged for any reason, including but not limited to: incorrect size selection, change of mind, shipping delays, lost or stolen packages, customs fees, carrier errors, product dissatisfaction, or damage during transit.
PRODUCT VARIATIONS & ACCEPTANCE By purchasing from NEVER FOREVER, you acknowledge that minor variations in color, texture, stitching, sizing, fabric weight, wash, or finish are normal and do not constitute defects. Product images are for reference only.
SHIPPING & DELIVERY Once an order is handed to the shipping carrier, responsibility transfers to the customer. We are not responsible for lost, delayed, stolen, or misdelivered packages. Customers are responsible for providing a correct and complete shipping address.
CUSTOMS, DUTIES & IMPORT FEES International orders may be subject to customs duties and import taxes. These are the sole responsibility of the customer and are non-refundable.
CHARGEBACKS & DISPUTES Delivered and authorized orders outside the EU/EEA are not eligible for refunds. Any chargeback filed will be actively disputed with full evidence including proof of delivery, payment authorization, and policy acceptance.
POLICY AGREEMENT By completing a purchase, you confirm that you have read, understood, and agreed to this policy.